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Quote process

  1. Pre-project meeting(s)
    • What was your initial impression of CR?
    • How well did we manage to grasp your issue/challenge at this first meeting?
      Not very well Very well
    • Did we have relevant follow-up questions?
      Not relevant Very relevant
  2. Quote
    • What did you think of the general outline of the quote?
      Unstructured Very clear
    • Did the quote...
      1. provide accurate and pertinent background information?
        No, not at all Yes, very much so
      2. contain a clear objective relevant for your issue/challenge?
        No, not at all Yes, very much so
      3. clearly present the project plan and methods to be used?
        No, not at all Yes, very much so
      4. clearly state estimated costs and what what was included therein?
        No, not at all Yes, very much so

Additional suggestions on how we can improve the quote process?

Project execution

  • Did we manage to...
    1. properly communicate project progress and provide continuous updates?
      No, not at all Yes, very much so
    2. properly communicate deviations from the project plan?
      No, not at all Yes, very much so
    3. respond and adjust to your comments/suggestions in an appropriate manner?
      No, not at all Yes, very much so
    4. provide the expertise needed for the execution of the project?
      No, not at all Yes, very much so

Additional suggestions on how we can improve the project execution?

Compilation of results

  1. What did you think of the general outline of the written report?
    Unstructured Very clear
  2. Was the report/presentation clear and comprehensible?
    No, not at all Yes, very much so
  3. Did the report/presentation describe the work in appropriate detail?
    Not detailed enough Too much detail
  4. Were the results clearly presented?
    No, not at all Yes, very much so
  5. Were the results properly discussed and put in to the relevant context?
    No, not at all Yes, very much so
  6. Did the outcome of the project have an beneficial impact on your internal process progression and/or help you make a more informed decision?
    No, not at all Yes, very much so
  7. Did you find the oral presentation/discussion (face to face meeting or TC) of the results useful?
    No, not at all Yes, very much so
  8. Would you prefer to have the results presented in an alternative/additional format such as:
    SeminarWorkshopOther
    If other, please specify

Additional suggestions on how we can improve the compilation of results?

Project management

  1. Did the overall timings meet your expectations? (quote process, update frequency, finalization of report, etc)
    No, not at all Yes, very much so
  2. Did we respond promptly to e-mails/phone calls, i.e. were we sufficiently accessible?
    No, not at all Yes, very much so
  3. Did you find our communication tools adequate? (TC, JoinMe, Skype, etc.)
    No, not at all Yes, very much so

Additional suggestions on how we can improve the project management?

General

  1. How was the overall experience of working with us?
    Did not meet expectations Succeeded expectations
  2. Would you recommend others to work with us?
    YesNo
  3. Can we use your company as a reference?
    YesNo
  4. In your experience, do we differ from other contract research organisations, and if so, how?

Customer Testimonial

We would very much appreciate if you could make a brief statement regarding our collaboration, that we can use (anonymous if you prefer) as testimonial.
I would like to be anonymous

Thank you!